ORDERS & SHIPPING
INFORMATION ON ITEMS
For each item, we provide pictures and description containing all the relevant details. To have further details on the item as specific measures and fitting, customers can send an email to customercare@ssheena.it.
ORDERS PROCESSING
Ssheena.it reserves the right to refuse an order if there is not any approval from customer’s bank. Once an order has been placed, the order and any other information provided cannot be changed. Orders placed separately will be dispatched separately.
Ssheena.it reserves the right to delay any shipment in case Ssheena.it cannot properly process orders due to any reasonable causes that are irrelevant to Ssheena’s control. Please note that during seasonal sales and promotional sales, delays can occur in the order’s processing. Ssheena.it reserves the right to refuse to process orders and/or service in any moment.
ORDERS STATUS
By logging into the personal area and by clicking on the order section, will be visible for each order the tracking number. Ssheena.it suggests customers to visit DHL website to follow the status of the order.
PROMOTIONAL CODES
Customers who receive a PROMO CODE through newsletter or an authorized website, can insert the PROMO CODE in the personal area at the checkout page.
SHIPMENT & DELIVERY
SHIPPING METHODS
Ssheena.it delivers parcels via DHL Express. According to the current international regulations of commerce, there will be an official invoice inside the parcel, along with the merchandise. The invoice will carry the total amount of the purchased merchandise in the same currency of the original order. The invoice will also show the amount of each item purchased.
AVAILABLE ITEMS
Orders made of available items, upon confirmation of their availability and check of the bank transaction, will be processed the next working day of the order’s placement. The amount of the transactions made by credit card will be settled only when processing the order. Please note that during seasonal sales and promotional sales, delay may occur in the order’s processing.
DELIVERY TIME
Ssheena.it processes the orders in Milano, Italy from Monday to Friday. The orders are processed the day after order’s placement, or the next available working day. Orders placed from Friday to Sunday will be processed the following Monday.
Ssheena.it ships parcels via DHL Express Ssheena.it cannot be accountable for delays of the shipments due to meteorological conditions, customs inspections and other circumstances that are irrelevant to Ssheena.it’s control,
Delivery for shipments addressed to Italy takes 1-2 working days.
Delivery for shipments addressed to European Union takes 2-3 working days.
Delivery for shipments addressed to the rest of the world takes 4-5 working days.
SHIPPING COSTS
Shipping costs for each specific geographic area are listed below.
Please note that in case that, for any reason, customer refuses the delivery of the parcel, shipping costs and import duty fees related to the automatic return of the parcel to the sender will be charged to the customer.
This amount will be deducted from the total amount of the order to be refunded.
ITALY – Shipping costs: 10€
EUROPEAN COUNTRIES – Shipping costs: 10€
Countries included: member countries of the EU Austria, Belgium, Bulgaria, Cyprus, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, The Netherlands, Poland, Portugal, Principality of Monaco, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, United Kingdom, Vatican City.
JAPAN – Shipping costs: €30.
USA – Shipping costs: €30.
REST OF THE WORLD – Shipping costs: €30.
Please note that customers must take care of any duty and tax fees. Customers will correspond this amount to the courier service, according to the process recommended by the courier service itself.
SHIPMENT TRACKING
When the order will be given to the courier service, customers will receive an email from DHL providing the tracking number (AWB) related to the order.
In order to monitor the status of the order, customers may visit DHL official website http://www.dhl.com/en.html and insert the AWB number in the specific area “Track Your Shipment”.
SHIPMENT INSURANCE
Ssheena.it ensures each shipment from theft and accidental damages at no extra costs for customers. Once the parcel reaches final destination, the merchandise is no longer covered by such insurance.
DELIVERY
At delivery time, customers are kindly invited to carefully inspect the parcel before signing and confirming the completed delivery of the same.
Ssheena.it carefully seals up the parcels with a 100% recyclable avana tape. If the customer receives a parcel that has been opened by Customs or by the courier service for authorized inspections, the parcel will be closed with a specific tape as a warranty seal.
If the parcel appears damaged, or the adhesive tape is not intact, customer is kindly invited to sign the delivery of the parcel with the note “Received unchecked”, or to refuse the delivery itself. In case the parcel is damaged or not intact, customers are kindly invited to open a claim with the local DHL office and promptly contact ssheena.it at the e-mail address customercare@ssheena.it.
FAILED DELIVERY
By placing an order, the customer establish a commercial relationship with Ssheena.it and commit to accept the delivery of the parcel related to the order placed. If the parcel cannot be delivered to the given shipping address due to lack of customer cooperation (wrong or incorrect phone number, wrong or incorrect shipping address, absent receiver), or if the customer refuses to collect the parcel, the parcel will be returned to the sender Ssheena.it in Italy at customer’s expenses. The expenses include shipping costs and any duty and tax fees; the amount will be deducted from the total amount of the order to be refunded.
